Fritz Tango hose reels are designed to be a seamless blend of style, functionality, and durability, unlike regular hose reels that often prioritize utility over aesthetics. We focus on creating a product that enhances the beauty of your outdoor space, with sleek, modern designs and premium materials that complement your home’s aesthetic. Our hose reels are not only visually stunning but are engineered with thoughtful functionality to ensure smooth, effortless use and long-lasting performance. Each Fritz Tango reel is built to withstand the elements while adding a touch of refinement to your garden or patio. We believe that even the most functional items should elevate your home’s style, and that’s exactly what our hose reels do.

Fritz Tango hose reels are crafted from high-quality stainless steel and coated with a durable, UV-resistant powder finish. This combination makes them exceptionally weather-resistant, ensuring they can withstand the harsh Australian elements. Designed with the rugged outdoors in mind, our hose reels are built to maintain their beauty and functionality, season after season.

Our hose reels are designed for effortless installation and use. They arrive fully assembled and can be easily mounted with just two screws (included). Once installed, the reels are simple to operate. We’ve dedicated extensive time to testing the most intuitive methods for winding and storing hoses, ensuring that every aspect of our reels is convenient and user-friendly. For detailed installation instructions and helpful videos, please click here.

The Freddy Hose Reel comfortably holds a 30m garden hose. The Martha Hose Reel is designed to accommodate a 30m expanding hose on the inside and a 30m standard hose on the outside.

For optimal performance, we recommend pairing our hose reels with our matching garden hoses. The Flexy Hybrid Hose pairs perfectly with the Freddy Hose Reel, while our Softy Expanding Hoses are ideal for the Martha Hose Reel.

No, they’re low maintenance. Simply wipe your hose reel with a damp cloth if it gets dirty, and it will stay looking great.

Yes, our hose reels can be easily installed on a variety of surfaces, including brick, concrete, plasterboard, weatherboard, plaster, timber, and any other material that can support a screw. Each product comes with 2 stainless steel screws and wall plugs for hassle-free installation.

Additionally, the Freddy Hose Reel is designed for versatile mounting—it can be hung with the door swinging in either direction, even upside down!

Currently, we offer five beautiful colour options for our hose reels. While custom colour requests are not available at this time, we are planning to offer this option in the future.

Yes, we have select stock available at our studio in Jolimont, Perth, Western Australia. Simply email us at hello@fritztango.com to arrange a viewing.

We spent 18 months testing a wide variety of garden hoses made from different materials, carefully selecting only the best. Then, we enhanced them to ensure they perform better than anything else on the market.

Our range of hybrid flexible and expanding hoses is not only built for durability and ease of use, but also colour-matched to our hose reels, creating a seamless and stylish outdoor look.

Our 20m Flexy Hybrid Hose is crafted from a unique UV-resistant hybrid material that remains flexible, even in freezing temperatures, and resists kinking. It’s designed to be easier to handle than standard hoses, while offering exceptional durability and long-lasting performance.

The Softy Expanding Hose features a tough 3750D polyester outer fabric and is reinforced with three layers of latex for superior durability and resistance to wear and tear.

Additionally, all our hoses come equipped with solid brass quick-connect fittings, an adjustable spray nozzle, and a tap adapter for added convenience.

While we plan to offer more length options in the future, currently our Flexy Hybrid Hose is available in a 20m length, and our Softy Expanding Hose stretches to 22.5m when full, contracting to a compact 7.5m when empty for easy storage.

To clean your Softy Expanding Hose, simply wash it in a bucket of water for a quick refresh. For tougher stains, try using warm water and a small amount of laundry detergent to lift the dirt and keep your hose looking like new.

Shipping usually takes between 3-7 business days to Australian capital cities. Delivery times may vary depending on your location.

We offer a flat rate of $9 AUD for shipping to all capital cities in Australia. Shipping costs for regional areas will be calculated at checkout based on your location.

Currently, we only ship within Australia. We’re not offering international shipping at this time, but we do plan to expand to international markets soon. Stay tuned for updates!

We ship from Perth, Western Australia.

Yes, we currently have one pickup location located in the suburb of Kenwick in Perth.

Yes, we offer express shipping. You can select this option at checkout for faster delivery.

Yes, once your order is dispatched, you will receive an email with tracking information to monitor your shipment.

• We offer a 14 day satisfaction guarantee on all products. Return the product for a full refund or exchange provided the product is in new, unused condition with all original packaging.
  
• Free return shipping. For all customers in Australia.
  
• Defective or Damaged Items. In cases where an item is defective or damaged upon arrival, we provide free return shipping and will provide your choice of either a full refund or item replacement.

Terms and Conditions

• All returned items must be returned to us in the same condition as they were when you received them.
• We do not accept returned items that have been used or installed.
• Customers are responsible for securely packing and protecting items to prevent any damage during return shipping.

To return or exchange your item please follow the instructions below:

1. Please contact us at hello@fritztango.com with your name, order number and a brief explanation of why you'd like to return the product. If an item was delivered defective or damaged please also send some photos of the defective or damaged area.
2. After we have confirmed your request to return the item, please re-pack it in it's original packaging. Please ensure that the item is secure and the box is well sealed.
3. We will provide you with a return shipping label which you can tape to the outside of the box.
4. Take the box to an Australia Post post office to complete the return.
5. Once we receive the returned item we will assess the item and process your refund or exchange. If you have paid by credit card or paypal the money will be refunded within 5 days of us receiving your return.

If your product arrives defective or damaged, please email us at hello@fritztango.com with a brief description of the issue, along with photos of the affected area. We’ll send you a return shipping label for the damaged item, which we’ll inspect upon receipt. From there, we’ll be happy to arrange either a replacement or a refund.

Fritz Tango Warranty Policy

We are committed to the quality and durability of our products. Each Fritz Tango product comes with a warranty that reflects our dedication to exceptional materials and craftsmanship.

Warranty Coverage

• Fritz Tango Hose Reels: 2-year limited warranty covering any defects in materials and workmanship under normal use.
• Flexy Hoses: 5-year limited warranty for all Flexy hoses, covering any defects in materials and workmanship under normal use.
• Softy Expanding Hoses: 1-year limited warranty for all Fritz Tango soft expanding hoses, covering any defects in materials and workmanship under normal use.

*Important Note on Soft Expanding Hoses

Surface and Object Use Limitation: The warranty for soft expanding hoses does not cover damage caused by use on rough or abrasive surfaces, nor does it cover any damage resulting from contact with sharp objects. To maintain the integrity of the outer fabric, please ensure that the hose is used on smooth surfaces and kept away from any sharp items that could puncture or tear it.

What’s Covered

• Defects in Materials and Workmanship: For each product type, we will repair or replace any product with a manufacturing defect or flaw in materials, as covered by its respective warranty period under regular, intended use.

What’s Not Covered

• Normal Wear and Tear: The warranty does not cover normal aging, minor aesthetic imperfections, or wear due to regular use.
• Damage from Improper Use or Installation: Damage caused by improper installation, misuse, accidents, or neglect is not covered by the warranty.
• Environmental Damage: Damage caused by extreme weather, exposure to chemicals, or improper storage conditions is also excluded from coverage.

How to Submit a Warranty Claim

If you believe your product has a defect covered under warranty, please reach out to us at hello@fritztango.com with the following:

• A brief description of the issue
• Photos showing the defect or problem area
• Proof of purchase (such as a receipt or order confirmation)

Once we receive your claim, we’ll assess the issue and provide instructions on how to proceed. If the product qualifies, we will repair or replace it at no additional cost.

Our goal is to ensure that each Fritz Tango product meets your expectations for quality, functionality, and style, so you can enjoy a beautiful, well-maintained outdoor space for years to come.